5g888 Privacy Policy for Malaysian Users

1Definitions

In this Privacy Policy, "5g888", "we", "our" and "us" refer to the data controller responsible for the 5g888 website and any associated account services. "User", "you" and "your" mean any individual who accesses the website or submits personal data.

"Personal data" means any information that identifies or could reasonably be used to identify an individual, including name, date of birth, address, identity-document number, contact details, payment records and device identifiers. "Processing" covers any operation performed on personal data, including collection, storage, use, disclosure and deletion.

2Data We Collect

When you use 5g888, we may collect the following categories of information depending on the features you engage with:

• Registration details: full name, date of birth, nationality, residential address, email address and phone number provided when creating an account.
• Identity and verification documents: copies of a valid Malaysian MyKad, driving licence or passport; proof of address such as a recent utility bill or bank statement; and a verification selfie where required during the KYC process.
• Payment information: transaction amounts, dates, payment method references and currency. This may include references to methods such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank and Hong Leong, as displayed within the 5g888 cashier. Full card numbers and banking passwords are not stored by 5g888.
• Technical data: IP address, browser type, device identifiers, operating system, session duration and pages visited, collected automatically when you access the website.
• Communications: messages, enquiries and records submitted through official 5g888 contact channels, including the support email address.

Providing certain data is voluntary, but some features — such as account registration, deposit processing and withdrawal requests — cannot function without it.

3Purposes and Legal Bases for Processing

5g888 processes personal data only where at least one of the following bases applies:

• Contract performance: to register an account, process deposits and withdrawals in MYR or cryptocurrency, apply promotions and deliver account services.
• Legal obligation: to conduct identity and age verification as required by applicable rules, retain transaction records and respond to lawful requests from regulatory or law-enforcement authorities.
• Legitimate interests: to maintain website security, detect fraudulent activity, prevent account abuse, improve service quality and protect against financial crime, provided those interests do not override your fundamental rights.
• Consent: where you have provided explicit consent for a specific optional processing activity, such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

4Account Registration and KYC

Opening a 5g888 account requires the submission of accurate personal details that match your identity documents. Providing false names, dates of birth, addresses or identification numbers is a breach of both this Privacy Policy and the Terms & Conditions, and may result in account suspension.

KYC verification may be triggered at registration, before a first withdrawal or at any point where unusual account activity is detected. Acceptable Malaysian identification includes a valid MyKad, driving licence or passport. Proof of address must generally be dated within three months. A selfie holding the relevant ID may also be required.

Documents should be submitted only through the secure HTTPS verification area provided within your 5g888 account. Users should cover unnecessary sensitive digits where instructions permit and must not send identity documents through unsecured chat applications, public messaging groups or unverified email addresses.

5Payment Data Processing

Payment data is processed to facilitate MYR deposits, withdrawals and promotional settlements. 5g888 does not store complete card numbers, online-banking passwords or eWallet PINs. Transaction references, amounts, dates and payment method identifiers may be retained to support dispute resolution, compliance reviews and withdrawal verification.

Before submitting any transaction, users should confirm the recipient details, amount, selected currency, applicable fees and supported network. Losses resulting from inaccurate payment details supplied by the user are not the responsibility of 5g888. Users should retain their own transaction records privately.

6Cookies and Technical Data

5g888 may use session cookies, persistent cookies and similar technologies to support website functionality, maintain login state, prevent fraud and understand how the website is used. Technical data such as IP addresses, browser type and device identifiers may be recorded automatically during each visit.

Users may adjust browser settings to refuse or delete cookies, although this may affect the functionality of certain 5g888 features. Third-party service providers used for analytics, payment processing or security may also set their own cookies in accordance with their respective privacy practices.

7Data Sharing and Disclosure

5g888 does not sell personal data to third parties. Personal data may be disclosed in the following limited circumstances:

• Payment processors and financial institutions: to facilitate deposits, withdrawals and fraud-prevention checks associated with Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX and banking partners.
• Identity verification and compliance partners: to perform KYC, anti-money-laundering and age-verification checks as required by applicable rules.
• Technology and hosting providers: to deliver website functionality, data storage and cybersecurity services, each bound by appropriate confidentiality obligations.
• Regulatory and law-enforcement authorities: where disclosure is required by a court order, regulatory requirement or other lawful obligation applicable to the 5g888 operating entity.
• Business transfers: in the event of a merger, acquisition or restructuring, personal data may be transferred to a successor entity subject to equivalent data-protection standards.

Where personal data is transferred outside Malaysia, 5g888 takes reasonable steps to ensure that appropriate safeguards are in place.

8Data Retention

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal, regulatory or dispute-resolution requirements. Transaction records may be kept for a period determined by applicable financial or anti-money-laundering obligations. Identity documents submitted during KYC are retained in accordance with the verification rules that applied at the time of submission.

When a 5g888 account is closed, certain records may continue to be held for the legally required retention period before being securely deleted or anonymised.

9User Rights

Subject to applicable law, you may have the following rights regarding personal data held about you by 5g888:

• Access: to request confirmation of whether 5g888 holds personal data about you and to receive a copy of that data.
• Correction: to request that inaccurate or incomplete personal data is corrected or updated.
• Deletion: to request erasure of personal data where it is no longer necessary for the original purpose, subject to overriding legal retention obligations.
• Restriction: to request that processing is limited in certain circumstances, for example while a correction request is assessed.
• Objection: to object to processing based on legitimate interests where your particular circumstances justify it.
• Withdrawal of consent: to withdraw previously given consent at any time without affecting the lawfulness of prior processing.

Requests may be submitted through the website contact email shown in the footer. 5g888 will respond within a reasonable timeframe. We may need to verify your identity before fulfilling a data subject request.

10Security Measures

5g888 applies technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These include HTTPS encryption, access controls, session management and periodic security reviews.

Users are responsible for protecting their own credentials. Passwords must not be shared, reused across multiple services or stored in an unsecured location. One-time PINs, complete banking credentials and recovery phrases for cryptocurrency wallets must never be disclosed to any person claiming to represent 5g888 or any third party.

If you suspect your 5g888 account has been accessed without authorisation, contact the support address in the footer immediately and change your password from a secure device.

11Children and Minors

5g888 is not directed at persons under the age of 21. We do not knowingly collect personal data from individuals who have not reached the minimum eligible age. If we become aware that data has been submitted by a person below the age threshold, the relevant account and associated records will be closed and removed in accordance with applicable rules.

If you believe that a minor has submitted personal data to 5g888, please contact us through the support email shown in the footer so that we can take appropriate action.

12Changes to this Privacy Policy

5g888 may revise this Privacy Policy from time to time to reflect changes in services, applicable law, technology or security practice. The revised version becomes effective from the date it is published on the 5g888 website. Continued use of the website after that date constitutes acceptance where legally permitted.

Users are encouraged to review this page periodically. The most current version of the 5g888 Privacy Policy always supersedes earlier versions.

13Contact Us

If you have a question about this Privacy Policy, wish to exercise a data subject right or want to report a potential data-protection concern, please contact 5g888 through the website email address shown in the footer of every page. The address is displayed as plain text for security consistency and should not be treated as a clickable link.

Please include only the information necessary to describe your enquiry and do not send passwords, PINs, full payment credentials or complete identity-document numbers in an email message. 5g888 will aim to respond to privacy-related enquiries promptly and in accordance with applicable obligations.